I. Introduction
A. Tech Mahindra overview
B. Job Title: Technical Support Associate
C. An opportunity to join a dynamic team providing superior customer support
D. Emphasize the importance of communication skills and problem-solving experience
E. Encourage potential candidates to apply and develop their career with a leading IT company
II. Job description
A. Main Responsibilities
1. Handle customer inquiries via phone, email and chat support
2. Provide phone support for technical issues outside of business hours
3. Assist end users with IT outage repair requests and resolve Tier 1 and some Tier 2 issues
4. Knowledge of various operating systems and retail devices
B. Other Duties
1. Conduct follow-ups after resolution for customer satisfaction
2. Research and solution of technical problems
3. Create and update knowledge articles and support processes
III. Required skills and qualifications
A. Fresheners welcome to use
B. Experience: At least 6 months to 1 year (required), 1 to 2 years (preferred)
C. Emphasize the importance of excellent written and verbal communication skills
D. Emphasize willingness to work from Tech Mahindra's Pune office
E. List the compensation package for fresh and experienced candidates
F. Specify cabin equipment availability and shift rotation with weekly breaks
G. List your work schedule (5 working days with 2 days off per week)
IV. Experiences
A. Good to have: ITIL knowledge
B. Acceptance of graduates from accredited institutions or relevant technical experience for undergraduates
C. Previous customer/technical support or technology experience is a plus
V. Closing
A. Encourage potential candidates to join Tech Mahindra for a rewarding career
B. Emphasize the impact of technical knowledge and communication skills on customers' lives
C. Call to Action to apply to become a valued member of Tech Mahindra's global IT Services and Consulting family.
Technical Support Associate at Tech Mahindra, Pune, India | IT services and IT consulting
Introduction:
Join Tech Mahindra as a Technical Support Associate and be part of a dynamic team providing superior customer support. If you have strong communication skills and experience solving technical problems, this role is perfect for you. Apply now and take your career to new heights with one of India's leading IT companies.
Job description:
As a Technical Support Associate at Tech Mahindra, you will play a key role in resolving customer queries through various communication channels including phone calls, emails and chat support. You will be responsible for providing prompt and efficient assistance and ensuring smooth operation of end-user devices and peripherals. This includes troubleshooting hardware, operating systems, software applications, and security-related issues.
Key Responsibilities:
Responding to customer inquiries and support requests via phone, email and chat
Providing phone support for technical issues outside of business hours
Assisting end users with IT outage repair requests and resolving basic level 1 issues and some level 2 issues
Knowledge of various operating systems including Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch, etc.
Exposure to retail devices such as point-of-sale devices, Zebra devices, switches, routers and printers is preferred
Conducting post-resolution follow-ups to ensure customer satisfaction
Investigating and solving technical problems
Creating and updating knowledge articles and support processes
Required skills and qualifications:
Freshers can apply
Experience: At least 6 months to 1 year (required), 1 to 2 years (preferred)
Excellent written and verbal communication skills with a SVAR score of 65 or higher
Willing to work from Tech Mahindra Pune office
Compensation package:
Fresher: 3.0 - 3.5 LPA
Experienced: 3.5 - 5.0 LPA
Cabin equipment provided
Rotating shift with rotating weekly breaks including night shifts
5 days of work with 2 days off per week
Experiences:
Good to have: ITIL knowledge
Graduates from accredited institutions or university students with relevant technical experience
Previous customer/technical support or technology experience is a plus
Join the Tech Mahindra team and embrace a rewarding career where your technical knowledge and communication skills will make a real impact on customers' lives. Apply now to become a valuable member of our global IT services and consulting family.
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