About:-
It is a global professional services company that enables business transformation. Guided by our purpose in our relentless pursuit of a better world for people, we drive digital-driven innovation and digitally-enabled intelligent operations for our customers. With experience reinventing and running thousands of processes for hundreds of clients, including many Global Fortune 500 companies, we drive real-world transformation at scale. We think with design, dream digitally, and solve problems with data and analytics. Combining end-to-end operational expertise with the AI-powered platform , all of our 90,000+ employees pay attention to every detail. From New York to New Delhi and over 30 countries in between, we connect every dot, reinvent every process, and reinvent how companies work. We know that rethinking every step from start to finish leads to better business outcomes. Whatever it is, we're here for you - accelerating your digital transformation to deliver bold, lasting results - because transformation happens here.
Job Description :
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Job Title : Process Associate
Job Type : Full Time
Location : Hyderabad
Experience : Fresher
Role and Responsibility :
Handle multiple chats at the same time (3+ Active Chats simultaneously)
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer
Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge time to time and offer support
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Eduaction and Skills :
Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
Freshers are eligible (Only Applicable for Domestic)
Preferred qualifications/skills
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)Typing speed 40-45 words per minute + 80%+ accuracy .
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