HP is Hiring
Job Role : Technical Support Representative
Education : Any graduates (BCom, BBA, BCA, BBM, BTech etc)
Batch : 2018/2019/2020/2021
CTC : 4.9 LPA
Referral Code : 33078
Job Location : Bangalore
About the Company:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in India.
Eligibility:
2018 - 2021 batch
Any graduate eligible (BCom, BBA, BCA, BBM, BTech etc.)
Good academic record
Must have cleared all semesters.
Job Responsibilities:
Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Job Requirements:
Must have excellent communication skills in English (Spoken and Written) and Hindi (Spoken Only)
Basic computer hardware knowledge
Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
Must possess the zeal to demonstrate Customer First culture in every interaction
Must have good typing skills
Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills
Must be open to working in rotational shifts
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